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Terms & Conditions

Last Updated: 02.11.2025

Welcome to welltencosmetic.com! These Terms and Conditions govern your use of our website and the purchase of products. By accessing or using our site, you agree to these terms. If you do not agree, please do not use our website.

1. Definitions

  • "Website" refers to welltencosmetic.com.
  • "We," "Us," "Our" refers to Wellten Cosmetic Industries Pvt Ltd.
  • "You," "User," "Customer" refers to anyone accessing or using the website.
  • "Products" refers to the cosmetic items and appliances available for purchase.

2. Eligibility
To use this website and purchase products, you must:

  • Be at least 18 years old or have parental/guardian consent.
  • Have the legal capacity to enter into a binding contract.

3. Account Registration

  • You may need to create an account to place orders.
  • You are responsible for maintaining account confidentiality.
  • You agree to provide accurate information.
  • Notify us immediately of unauthorized account use.

4. Product Information

  • We strive for accuracy in product descriptions but do not guarantee error-free details.
  • Colors, textures, or results may vary.
  • Perform a patch test before use; consult a dermatologist if needed.

5. Ordering & Payment

  • By ordering, you agree to pay the specified price, taxes, and shipping fees.
  • Accepted payments: Esewa, Khalti, and other options on the website.
  • Orders are subject to availability and confirmation.

6. Shipping & Delivery

  • Shipping inside the valley is paid to the third-party delivery service.
  • Shipping inside Nepal: NPR 150. Outside Nepal: NPR 1500 per KG.
  • Delivery times are estimates; delays may occur.

7. Returns, Refunds & Exchanges

  • Returns: Unopened, unused products can be returned within 30 days.
  • Refunds: Processed within 14 business days. Refund charges, if any, are the customer's responsibility.
  • Exchanges: Contact us at www.welltencosmetic.com or 9857024965.
  • Non-refundable: Sale items & personalized products unless defective.

8. Cancellations

  • Orders can be canceled before shipping by calling 9857024965.
  • Shipped orders cannot be canceled.

9. Intellectual Property

  • All website content is owned by Wellten Cosmetics Pvt Ltd and protected by copyright laws.
  • Unauthorized use, reproduction, or distribution is prohibited.

10. User Conduct

  • Do not use the website for illegal purposes.
  • Do not upload harmful content, spam, or viruses.
  • Do not attempt unauthorized access to our systems.

11. Privacy Policy
Your use of this website is governed by our Privacy Policy. Please review it [link].

12. Limitation of Liability
We are not liable for:

  • Indirect damages (e.g., loss of profits).
  • Allergic reactions or side effects.
  • Errors in product descriptions or pricing.
  • Third-party shipping delays.

13. Dispute Resolution

  • Governed by the laws of Nepal.
  • Disputes will be resolved through arbitration or mediation.

14. Termination

  • We may terminate or suspend your account for violations of these terms.
  • You may terminate your account anytime by contacting us.

15. Force Majeure
We are not liable for delays due to events beyond our control (e.g., natural disasters, pandemics, strikes).

16. Contact Information

17. Miscellaneous

  • If any part of these terms is found invalid, the remaining terms remain enforceable.
  • These terms constitute the entire agreement between you and Wellten Cosmetics Industries Pvt. Ltd.

Thank you for shopping with welltencosmetic.com!